Serving 8 counties across southeastern North Carolina(910) 739-3900

Programs & payment

Supporting eligible adults in home and community settings.

Personal Assist is approved by the State of North Carolina to provide CAP/DA services for eligible adults with an authorized plan.

What is CAP/DA?

The Community Alternatives Program for Disabled Adults, commonly called CAP/DA, is an NC Medicaid home and community-based program. It is intended to help eligible adults with disabilities who are at risk of institutional placement remain in or return to a private home and community setting.

CAP/DA supplements rather than replaces the formal and informal support already available to an approved beneficiary. Eligibility, level-of-care decisions, assessments, service planning, and authorization are handled through the applicable NC Medicaid and CAP/DA processes.

Personal Assist’s role

Personal Assist is state-approved to provide CAP/DA services. When an authorized service plan calls for assistance that we provide, our Lumberton team can coordinate with the beneficiary, family, case-management entity, and other appropriate contacts to review service needs, location, schedule, and staffing.

Who may qualify?

According to NC Medicaid, CAP/DA is for adults age 18 or older with disabilities who meet the required level of care and need at least one CAP/DA home and community-based service. Meeting general descriptions does not establish eligibility; the program’s formal review controls that decision.

Questions to bring to the conversation

  • Has a CAP/DA referral or assessment already been started?
  • Is there an assigned case manager or case-management entity?
  • Which services and schedule appear in the authorized plan?
  • Where does the beneficiary live?
  • When is support expected to begin?

How to begin

If you already have CAP/DA authorization, call Personal Assist so we can discuss provider coordination. If you are exploring the program for the first time, we can direct you to the appropriate official starting point. NC Medicaid’s current CAP/DA information explains eligibility and application steps.

Does state approval mean care can begin immediately?

No. Services still depend on individual eligibility, assessment, authorization, the approved plan, location, and staffing availability.

Personal Assist does not determine eligibility or guarantee authorization, coverage, an immediate start date, or service availability.

A clearer next step

Let’s talk about what support could look like.

Call our Lumberton office or send a simple, non-confidential request. We’ll help you understand your options.

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